Hopefully the information below will answer some of the questions you may have. However, if you cannot find an answer here, please do contact us
All your questions answered.
FAQ
Who owns the copyright to the photos?
You have a licence to print and share the images as you wish, but as the full copyright is retained by us, you can’t sell, modify or enter the photographs in competitions.
Are you insured?
Yes, we have full professional indemnity, public liability and full equipment insurance.
FAQ
Will the images be edited?
Absolutely! A key aspect of our style and the products we provide is the way we finalise your images, ensuring that each one is edited individually by us.
What happens if your camera fails on the day?
Whilst this has never happened, because we use the latest professional equipment and conduct regular checkups, we always bring multiple cameras and a range of lenses just in case.
FAQ
Do we need to feed you?
We really appreciate it if you do as it goes a long way to help us refuel and recharge, but if it's not possible we understand. We're more than happy to bring our own packed lunch if needed.
Do we get both of you?
We usually come solo, but where possible you are more than welcome to have both us for an extra fee. Just get in touch to find out more details about this.
FAQ
How do we book you?
You can simply drop us a message on here or give us a call and tell us about your special event. To secure the date we will then need a signed contract and a non-refundable deposit, the amount depends on the type of event.
As soon as we receive these 2 things, the date goes in the calendar and we're booked!
Do you shoot destination weddings?
Yes we do. We love travelling to new places. Please contact us for a quote.
FAQ
Are the travel expenses included in your packages or covered additionally?
This is a paragraph. Click edit and enter your own text. You can make changes like making the text bold, underline or italic. This is a great place for you to tell your clients more about your story and to describe the type of photographer.
Are the travel expenses included in your packages or covered additionally?
This is a paragraph. Click edit and enter your own text. You can make changes like making the text bold, underline or italic. This is a great place for you to tell your clients more about your story and to describe the type of photographer.
FAQ
Can we meet you before we book?
We'd love to meet and chat with you before booking. Due to distance and availability we prefer to chat on the phone or on Zoom and Facetime.
What happens if you're ill on the day
Whilst this has never happened, we always have a plan in place in case it does. Since we work as a team, one of us will always be on hand to take over should the worst happen. We also work with a wider team of professional photographers who we'd be able to call on should we need to.
If you'd prefer to make your own arrangements then you would of course be entitled to a full refund.
FAQ
How long until we receive our photographs?
We always try to send you some previews as soon as possible. We aim for the full gallery to be with you in 2 weeks, but during busy seasons this may be around 4 weeks.
If we need to cancel our wedding/event, will we get our deposit back?
The booking fee is non-refundable as it covers any administration and guarantees that the date is held exclusively for you. Once paid all other bookings are turned away for that date. If for any reason you need to cancel your event photography then let us know at the earliest possible convenience.
FAQ
Where are you based?
We are based in the Midlands, but travel all over the UK and even abroad.
Do you only do weddings?
No, we cover a range of different types of events such as birthday parties, graduation parties, family portraits and a lot more. Just get in touch with us to find out if we can do your special event.